The Excel file Call Center Data shows that in a sample of 70 individua

stop2dance3l

stop2dance3l

Answered question

2021-12-09

The Excel file Call Center Data shows that in a sample of 70 individuals, 27 had prior call center experience.
If we assume that the probability that any potential hire will also have experience with a probability of 2770, what is the probability that among 10 potential hires, more than half of them will have experience? Define the parameter(s) for this distribution based on the data.

Answer & Explanation

Jenny Bolton

Jenny Bolton

Beginner2021-12-10Added 32 answers

Step 1
Binomial Distribution: If we have n trials each having two outcomes, say Success and Failure, trials being independent and the probability of success, say p, remaining constant, then the distribution of the number of success follows binomial.
Let us assume X be a random variable denoting the number of success.
Then Xb(n,p), n and p being the parameters of the binomial distribution.
The probability mass function of X is given by,
P(X=x)={(nx)px(1p)nx,x=0,1,2,...,0,otherwise
Step 2
Let us assume X is a random variable denoting the number of hired people having experience out of 10 people
Here,
i) all the hired people are independent
ii) for each hired person, there are two possibilities - the person has experience (success) or not (failure)
iii) the probability for a person having experience remains constant for all hires
Under these conditions we can say that
Xb(n,p)
with n=10,p=2770
Therefore, the probability that among 10 potential hires, more than half i.e. more than 5 of them will have experience is
P(X>5)=P(X6)
=x=610(10x)(2770)x(12770)10x
=0.09847+0.03533+0.00832+0.00116+0.00007
=0.1434 (rounded to 4 decimal places)
Answer: The probability that among 10 potential hires, more than half of them will have experience is 0.1434.

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